Dynamics 365
is a portfolio of intelligent business applications that delivers
superior operational efficiency and breakthrough customer experiences
enabling businesses to become more agile and reduce complexity without
increasing costs.
Microsoft Dynamics 365
is a cloud-based business applications platform that combines
components of customer relationship management (CRM) and enterprise
resource planning (ERP), along with productivity applications and
artificial intelligence tools.
Dynamics 365 launched in 2016,
when Microsoft combined Dynamics AX -- its ERP application -- with its
Dynamics CRM application. Microsoft was one of the first major vendors
to combine the capabilities of ERP and CRM natively.
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